If you received a 'no work reported' email from Science United or are having other problems, please do the following:

Make sure BOINC is installed on your computer

• On desktop systems: Look for the BOINC icon in your system tray or dock.
• On headless Linux systems: run

  ps -x | grep boinc

  and look for a "boinc-client" process

If BOINC is not running, download and install BOINC.

Make sure BOINC is attached to Science United

• On desktop systems:
  • Double-click the BOINC icon to open the BOINC Manager.
  • Switch to the Advanced View (View / Advanced View).
  • Click on the Tools menu. You should see 'Synchronize with Science United'. If not, select 'Use account manager' and attach BOINC to your Science United account.
  
  

• On headless Linux systems:
  • Run

    boinccmd --acct_mgr info

    You should see

    Account manager info:
       Name: Science United
       URL: https://scienceunited.org/
    

  • If not, run

    boinccmd --acct_mgr attach https://scienceunited.org email password

    using the email address and password of your Science United account.

Other sources of help

• Problems installing or running BOINC: get help here.
• Problems with Science United: ask for help on the Science United message boards.
• To report a bug or request a feature in Science United, create an issue on the Science United Github repository (you'll need a free Github account).
• If none of the above work for you, email us.