Changes between Version 8 and Version 9 of TroubleshootClient

Timestamp:

Oct 10, 2007, 7:27:36 PM (17 years ago)

Author:

Nicolas

Comment:

Get rid of "click here" links. Use backshasles on Windows paths.

TroubleshootClient

@@ -8 +8 @@
 
     * Quit BOINC if it's running, and uninstall BOINC using '''Start/Control Panel/Add and remove programs'''. Install the new version again.
-    * If that fails, reinstall the version of BOINC you were previously running (old versions can be found [/download_all.php here]). Uninstall it as above, then install the new version.
+    * If that fails, reinstall the version of BOINC you were previously running (you can get an older version from the [/download_all.php download page]). Uninstall it, then install the new version.
     * If that fails, download the [http://support.microsoft.com/kb/290301 Windows Install Clean Up] utility from Microsoft and run it. The old BOINC version shows up as either BOINC.msi or as a corrupt icon .msi (it'll be the top option). Click on it to select, then click Remove and Exit. Reboot your computer. Install the new version. (Warning: leave all other .msi files as they are, otherwise you will have problems uninstalling other programs). 
 
@@ -17 +17 @@
 If you get a '''Network communication failure''', it means BOINC can't do any communication at all. The likely problems are:
 
-    * Connectivity: you don't have a network connection. Check your network or modem connection (if your web browser can get to outside sites, this is not the problem). Info on Windows networking troubleshooting is [http://support.microsoft.com/kb/326155/ here].
+    * Connectivity: you don't have a network connection. Check your network or modem connection (if your web browser can get to outside sites, this is not the problem). See this [http://support.microsoft.com/kb/326155/ information on Windows networking troubleshooting] from Microsoft website.
     * Personal firewall software (!ZoneAlarm, Norton Personal Firewall, !McAfee, etc.) is blocking BOINC.
           * The first time you run BOINC, your personal firewall will bring up a dialog asking if boincmgr.exe and boinc.exe should be allowed to communicate (say yes).
@@ -23 +23 @@
           * You may have accidentally installed more than one firewall. Uninstall or disable all but the primary one. 
     * Proxy server: there are two kinds of proxies, HTTP and SOCKS. You may be using one or both. Most home computers do not use proxies. To find out if you're using a proxy, look at the Internet settings of your web browser. (Firefox: Tools/Options/General/Connection Settings; Internet Explorer: Tools/Internet Options/Connections/Settings). Copy the settings there (server, port, etc.) to the BOINC dialog.
-    * (Windows) SETI@home: if it appears to attach OK, but the Messages tab has repeated '''shared memory error''' messages from the server: uninstall BOINC and delete the install directory (typically C:/Program Files/BOINC). Reinstall BOINC, but in a different directory (such as C:/Program Files/BOINC2). 
+    * (Windows) SETI@home: if it appears to attach OK, but the Messages tab has repeated '''shared memory error''' messages from the server: uninstall BOINC and delete the install directory (typically C:\Program Files\BOINC). Reinstall BOINC, but in a different directory (such as C:\Program Files\BOINC2). 
 
 == Problems while running BOINC (Windows) ==
 
     * If screensaver graphics aren't working, make sure you have the latest driver for your graphics adapter.
-    * If BOINC applications are repeatedly crashing on your computer, it's possible that you need to [DirectxRequirements upgrade to the latest version (9.0c or later) of DirectX].
+    * If BOINC applications are repeatedly crashing on your computer, it's possible that you need to [DirectxRequirements upgrade to the latest version of DirectX] (9.0c or later).
     * If you repeatedly see
 {{{