Changes between Version 7 and Version 8 of TroubleshootClient


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Timestamp:
Jul 20, 2007, 10:57:58 AM (17 years ago)
Author:
davea
Comment:

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  • TroubleshootClient

    v7 v8  
    2525    * (Windows) SETI@home: if it appears to attach OK, but the Messages tab has repeated '''shared memory error''' messages from the server: uninstall BOINC and delete the install directory (typically C:/Program Files/BOINC). Reinstall BOINC, but in a different directory (such as C:/Program Files/BOINC2).
    2626
    27 == Problems while running BOINC ==
     27== Problems while running BOINC (Windows) ==
    2828
    29     * (Windows) If screensaver graphics aren't working, make sure you have the latest driver for your graphics adapter.
    30     * (Windows) If BOINC applications are repeatedly crashing on your computer, it's possible that you need to [DirectxRequirements upgrade to the latest version (9.0c or later) of DirectX].
    31     * (Windows) If you repeatedly see
    32 
    33           '''Can't delete previous state file; Access is denied.'''
    34 
     29    * If screensaver graphics aren't working, make sure you have the latest driver for your graphics adapter.
     30    * If BOINC applications are repeatedly crashing on your computer, it's possible that you need to [DirectxRequirements upgrade to the latest version (9.0c or later) of DirectX].
     31    * If you repeatedly see
     32{{{
     33'''Can't delete previous state file; Access is denied.'''
     34}}}
    3535  in your message log, you're probably running a program that is accessing files and keeping them locked for long periods. Try using Microsoft's [http://www.microsoft.com/technet/sysinternals/FileAndDisk/Filemon.mspx FileMon] utility to discover what the offending program is, then configure it to not access files in the BOINC directory. Known problems: TSVNCache (part of TortoiseSVN).
    36     * (Windows Vista) If BOINC applications fail each time you shut down your computer, copy the following text and paste it into the Notepad window, called !WaitToKill.reg:
     36    * (Vista) If BOINC applications fail each time you shut down your computer, copy the following text and paste it into the Notepad window, called !WaitToKill.reg:
    3737
    3838{{{
    39       Windows Registry Editor Version 5.00
     39Windows Registry Editor Version 5.00
    4040
    41       [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl]
    42       "WaitToKillServiceTimeout"="20000"
     41[HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl]
     42"WaitToKillServiceTimeout"="20000"
    4343}}}
    4444
    4545  The 20000 is 20 seconds. Increase/decrease to your liking. To add this to the registry double-click the file. The UAC will come up, press continue, press Yes on the next window and OK on the one thereafter. You need to reboot to make the changes have effect.
    46     * (Linux): if the web site buttons in the Manager don't work, make sure your $BROWSER environment variable is set.
    47     * If you get repeated 'bad checksum' or 'wrong size' errors on downloaded JPEG image files, check the 'Skip image file verification' checkbox in your [GlobalPrefs General Preferences].  Typically this means your ISP is using something called UMTS, which does extra compression of JPEG files.
    48     * If you have a problem with a particular project, go to the 'Questions and Answers' area of the project's web site. You may find the solution to your problem. If not, post it there, and you'll get help from other users. If the problem persists, use the BOINC Manager to 'reset' that project. This will erase any jobs in progress and start from scratch.
    4946
    50     * (Linux) If BOINC produces as error message of the form
     47== Problems while running BOINC (Linux) ==
     48    * If the web site buttons in the Manager don't work, make sure your $BROWSER environment variable is set.
     49    * If BOINC produces as error message of the form
    5150{{{
    5251boinc_client: /lib/libc.so.6: version 'GLIBC_2.2' not found (required by ./boinc_client)
    5352}}}
    5453 then you need to install a newer version of libc.
     54
     55== Problems while running BOINC (all platforms) ==
     56
     57    * If you get repeated 'bad checksum' or 'wrong size' errors on downloaded JPEG image files, check the 'Skip image file verification' checkbox in your [GlobalPrefs General Preferences].  Typically this means your ISP is using something called UMTS, which does extra compression of JPEG files.
     58    * If you have a problem with a particular project, go to the 'Questions and Answers' area of the project's web site. You may find the solution to your problem. If not, post it there, and you'll get help from other users. If the problem persists, use the BOINC Manager to 'reset' that project. This will erase any jobs in progress and start from scratch.
     59    * If you see an error like
     60{{{
     612007-06-08 14:33:56 [---] Can't delete previous state file; The file or directory is corrupted and unreadable. (0x570)
     62}}}
     63   then back up your BOINC directory and run chkdsk (Windows) or fsck (Unix) on the drive containing it.  If files are irretrievably lost, create a new BOINC directory and reattach all projects.
    5564----
    5665