| 28 | | * '''Check your account name and password and try again''' |
| 29 | | * If your account name contains unusual characters, you may get this error even though you typed the name correctly. Rename your account to use ASCII only, then try again. Once you have attached successfully, you can reset the account name to the original value. |
| | 35 | '''Check your account name and password and try again''':: |
| | 36 | If your account name contains unusual characters, you may get this error even though you typed the name correctly. Rename your account to use ASCII only, then try again. Once you have attached successfully, you can reset the account name to the original value. |
| 33 | | If you get a '''Network communication failure''', it means BOINC can't do any communication at all. The likely problems are: |
| | 41 | '''Network communication failure''':: |
| | 42 | This means BOINC can't do any communication at all. The likely problems are: |
| | 43 | * Connectivity: you don't have a network connection. Check your network or modem connection (if your web browser can get to outside sites, this is not the problem). See this [http://support.microsoft.com/kb/326155/ information on Windows networking troubleshooting] from Microsoft website. |
| | 44 | * Personal firewall software (!ZoneAlarm, Norton Personal Firewall, !McAfee, etc.) is blocking BOINC. |
| | 45 | * The first time you run BOINC, your personal firewall will bring up a dialog asking if boincmgr.exe and boinc.exe should be allowed to communicate (say yes). |
| | 46 | * If this dialog doesn't appear, bring up your personal firewall program and add an 'exception' entry allowing BOINC to communicate. If it already has an entry for BOINC, delete it. Detail vary between firewall packages. |
| | 47 | * You may have accidentally installed more than one firewall. Uninstall or disable all but the primary one. |
| | 48 | * Proxy server: there are two kinds of proxies, HTTP and SOCKS. You may be using one or both. Most home computers do not use proxies. To find out if you're using a proxy, look at the Internet settings of your web browser. (Firefox: Tools/Options/General/Connection Settings; Internet Explorer: Tools/Internet Options/Connections/Settings). Copy the settings there (server, port, etc.) to the BOINC dialog. |
| | 49 | * (Windows) SETI@home: if it appears to attach OK, but the Messages tab has repeated '''shared memory error''' messages from the server: uninstall BOINC and delete the install directory (typically C:\Program Files\BOINC). Reinstall BOINC, but in a different directory (such as C:\Program Files\BOINC2). |
| | 50 | * Some DSL customers in the UK report needing to set MTU=1492 in their modem/router and rebooting it. |
| 35 | | * Connectivity: you don't have a network connection. Check your network or modem connection (if your web browser can get to outside sites, this is not the problem). See this [http://support.microsoft.com/kb/326155/ information on Windows networking troubleshooting] from Microsoft website. |
| 36 | | * Personal firewall software (!ZoneAlarm, Norton Personal Firewall, !McAfee, etc.) is blocking BOINC. |
| 37 | | * The first time you run BOINC, your personal firewall will bring up a dialog asking if boincmgr.exe and boinc.exe should be allowed to communicate (say yes). |
| 38 | | * If this dialog doesn't appear, bring up your personal firewall program and add an 'exception' entry allowing BOINC to communicate. If it already has an entry for BOINC, delete it. Detail vary between firewall packages. |
| 39 | | * You may have accidentally installed more than one firewall. Uninstall or disable all but the primary one. |
| 40 | | * Proxy server: there are two kinds of proxies, HTTP and SOCKS. You may be using one or both. Most home computers do not use proxies. To find out if you're using a proxy, look at the Internet settings of your web browser. (Firefox: Tools/Options/General/Connection Settings; Internet Explorer: Tools/Internet Options/Connections/Settings). Copy the settings there (server, port, etc.) to the BOINC dialog. |
| 41 | | * (Windows) SETI@home: if it appears to attach OK, but the Messages tab has repeated '''shared memory error''' messages from the server: uninstall BOINC and delete the install directory (typically C:\Program Files\BOINC). Reinstall BOINC, but in a different directory (such as C:\Program Files\BOINC2). |
| 42 | | * Some DSL customers in the UK report needing to set MTU=1492 in their modem/router and rebooting it. |
| | 52 | == BOINC is crashing == |
| | 53 | Crashes are rare, and if you are unlucky enough to experience a crash (or repeated crashes) then the developers would like to learn from them and help you if possible. Here, you can find any outstanding crash problems, and instructions for [ReportBugs reporting crashes]. |
| 46 | | * If screensaver graphics aren't working, make sure you have the latest driver for your graphics adapter. |
| 47 | | * If BOINC applications are repeatedly crashing on your computer, it's possible that you need to [DirectxRequirements upgrade to the latest version of DirectX] (9.0c or later). |
| 48 | | |
| 49 | | * (Vista) If BOINC applications fail each time you shut down your computer, copy the following text and paste it into the Notepad window, called !WaitToKill.reg: |
| 50 | | {{{ |
| 51 | | Windows Registry Editor Version 5.00 |
| 52 | | |
| 53 | | [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl] |
| 54 | | "WaitToKillServiceTimeout"="20000" |
| 55 | | }}} |
| 56 | | |
| 57 | | The 20000 is 20 seconds. Increase/decrease to your liking. To add this to the registry double-click the file. The UAC will come up, press continue, press Yes on the next window and OK on the one thereafter. You need to reboot to make the changes have effect. |
| 58 | | |
| 59 | | |
| 60 | | == Problems while running BOINC (Linux) == #running-linux |
| 61 | | * If the web site buttons in the Manager don't work, make sure your $BROWSER environment variable is set. |
| 62 | | * If BOINC produces as error message of the form |
| 63 | | {{{ |
| 64 | | boinc_client: /lib/libc.so.6: version 'GLIBC_2.2' not found (required by ./boinc_client) |
| 65 | | }}} |
| 66 | | then you need to install a newer version of libc. |
| 67 | | |
| | 58 | === The core client crashed === |
| | 59 | Usually when the core client crashes, BOINC Manager will show a "not connected" error. |
